AFLA Conference Archives-Procurement: Building Trust and Leveraging Supplier Relationships

Video Transcription

Video Summary

The session focused on the significance of maintaining strong supplier relationships for the success of fleet operations. A panel of experts, including Jack Leffler, Mike Holman, Lee Miller, Suvon Bell, and Marvin McClain, discussed strategies for building and maintaining trust with suppliers. Key points included the importance of transparency, accountability, and communication in developing trust. Panelists emphasized that while trust can begin to form during the RFP process, it generally solidifies over time as partners work collaboratively and communicate openly. They discussed whether maintaining relationships with a single point of contact or multiple contacts in a supplier's organization is more effective, highlighting the need to understand a supplier's full operational team while still valuing a primary liaison. The discussion also covered using scorecards to monitor supplier performance and how these assessments should reflect both fleet-specific metrics and broader company goals. The importance of aligning internal procurement goals with fleet management objectives was highlighted, stressing that partnerships should extend beyond merely transactional relationships to foster strategic collaborations that enhance overall business performance.

Asset Subtitle

Moderator: Jack Leffler
Panelists: SuYvonne Bell, Michael Homan, Marvin McClain, Lee Miller

Meta Tag

Location Phoenix, AZ

Year 2019

Keywords

supplier relationships

fleet operations

trust building

transparency

communication

supplier performance

strategic collaborations

procurement goals

business performance

Phoenix, AZ

2019