AFLA Conference Archives-Keynote: Communicating Without Losing Your Cool

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Video Summary

The program, led by Mike Antich, focuses on key issues affecting the industry, such as ESG regulations and data security, which have significant implications for businesses, particularly fleet management. Shelley Rowe is introduced to help attendees navigate emotionally charged issues through improved communication strategies. The session highlights recognizing and managing personal triggers—events or people that cause stress or emotional responses. Shelley's approach integrates neuroscience, using a model of brain functions, to help understand and manage stress responses. Participants engage in exercises to identify personal somatic markers, or physical signs of stress, as a "check engine light" indicating when they are triggered. By raising awareness of these markers, individuals can take steps to manage their reactions, helping them maintain composure in challenging situations. Practical techniques, such as taking physical or mental breaks and employing calming exercises, are provided to rebalance the brain and handle stress effectively. The session emphasizes the importance of understanding one's personal and professional triggers and practicing self-regulation techniques, enhancing communication without losing emotional control. Shelley offers further resources on leadership and self-management available to participants.

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Shelley Row
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Location Tucson, AZ

Year 2022

Keywords

ESG regulations

data security

fleet management

emotional triggers

communication strategies

neuroscience

stress management

self-regulation

leadership resources

Tucson, AZ

2022