AFLA Conference Archives-Having Difficult Conversations

Video Transcription

Video Summary

Misha Globerman's presentation focused on enhancing communication, with an emphasis on dealing with difficult conversations. He introduced strategies derived from negotiation principles, particularly from the Harvard Law School's Program on Negotiation. The talk highlighted three main concepts: focusing on interests rather than positions, balancing substance and relationships, and the critical importance of listening.<br /><br />Misha explained that understanding underlying interests, rather than just surface positions, can lead to mutually beneficial solutions. He illustrated this with examples, including a personal story about resolving a conflict with a restaurant over noise.<br /><br />The session emphasized the dual focus on substance and relationships, suggesting that strong, communicative relationships often lead to better negotiation outcomes. Misha warned against the common tendency to treat negotiations as battles, which can create unnecessary conflicts and prevent optimal solutions.<br /><br />Finally, Misha stressed that listening is in one's self-interest, as it fosters better understanding and relationships. Despite being challenging, especially under stress, listening can uncover hidden solutions and improve negotiation dynamics.<br /><br />Participants were encouraged to actively engage and apply these concepts in their discussions, exploring how they might improve their communication strategies in various contexts.

Asset Subtitle

Misha Glouberman

Meta Tag

Location San Diego, CA

Year 2016

Keywords

communication

difficult conversations

negotiation strategies

Harvard Law School

interests vs positions

substance and relationships

listening

conflict resolution

communication strategies

San Diego, CA

2016