AFLA Conference Archives-Educational Session: How to Have Influential Communication

Video Transcription

Video Summary

The presentation focused on the skills and techniques necessary for influential communication, particularly in a professional setting. Kate, with a military background, emphasized persuasion based on positive messaging and concrete facts, while Allison contributed insights from behavioral science to enhance communication effectiveness. Key points included understanding different communication styles, being aware of cultural differences, and overcoming communication barriers like noise and preconceived ideas.<br /><br />The speakers highlighted the necessity of trust and clarity, stating trust builds stronger relationships and clarity ensures mutual understanding. They raised the importance of active listening, encouraging attentive listening rather than preparing responses prematurely. Empathy maps were introduced as a tool to understand others’ perspectives and feelings, fostering deeper connections.<br /><br />Moreover, the talk critiqued an over-optimistic style of communication, advocating for sincerity and honesty about potential challenges. This approach fosters trust, avoiding skepticism usually associated with overly sales-oriented messages. Participants were encouraged to identify personal challenges in communication, practice active listening at networking events, and apply these principles to improve workplace interactions, particularly in scenarios requiring performance feedback and change management.

Asset Subtitle

Alison Betz, PhD, BCBA-D, ABA Technologies
Katherine Vigneau, CAFM, Matrix Consulting Group

Meta Tag

Location San Antonio, TX

Year 2024

Keywords

San Antonio, TX

2024

influential communication

professional setting

persuasion

behavioral science

active listening

empathy maps

trust and clarity

communication barriers

workplace interactions